Lesson 4.2 · D4 Workflow Integration & Solution Design · 5 min
Use Claude for research, planning and process optimisation
Claude is strong at structuring the work; evidence and decisions still come from real data and people.
What the exam tests
Distinguishing appropriate planning support from fabricating evidence or delegating decisions.
Key ideas
- Good uses
- Research plans, interview and survey questions, hypothesis trees, comparison frameworks, stakeholder maps, discussion prompts, summaries of pre-reading.
- Outputs are hypotheses
- Bottlenecks or options Claude identifies from a description of a process must be tested against data and with the people who run it.
- Never fabricate evidence
- Don't let Claude write customer quotes, survey answers, benchmark data or case-study results to fill gaps.
- Decisions stay with people
- Market entry, programme mergers, budgets and closures are leadership decisions informed by the work, not outputs of it.
Common traps
- Putting Claude's estimated figures straight into a business case.
- Treating a well-structured suggestion as validated.
Remember
Claude structures and drafts; data and people confirm and decide.